If you're having trouble signing in to your Microsoft account, there could be a few different reasons for that – like you can't remember your password, have two-step verification turned on, or are travelling or using a new device.
Here are some suggestions to help you get back into your account as quickly as possible. First, try the easiest options: MSN Email Password Reset
If these don't help get you back in to your account, try resetting your password or see if one of the other scenarios below applies to you and give them a try. If you Forgot your Microsoft Account Password and can't remember , reset it Follow these steps to create a new one:
Sometimes changing settings in your account can affect how you sign in, and resetting your password won't fix it. See if one of the scenarios below applies to you. If you recently turned on two-step verification If you’ve taken the extra security step of turning on two-step verification, some apps and devices will tell you your password is incorrect, because they haven’t been updated to prompt you for a security code. Instead of your regular password, you’ll need to use an app password to get in. Forgot Microsoft Password and can't get Security Code If you can't get a security code If you don't have or can't get to your security info (your alternate ph.no. or email address), click I didn’t get a code when you’re prompted for a code at sign-in, or I don’t have access to these when you’re resetting your password, then follow the instructions. You may be asked to fill out a security questionnaire. You’ll be asked for info, like the subject lines of email you recently sent from your account, your birthdate, card info, and other details only you would know. You don't have to know every answer, and it's OK to be close if you don't know the exact answer. Call 1-856-514-8666 for help and support of MSN Email Password Reset.
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